Should We Encourage New Customers to Wait? [E076]
Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound Watch Full Video Episode In Our Episode Today If you’re like most service advisors, you get uncomfortable when a first-time customer wants to wait. I get it – the pressure, the packed schedule, the preference for phone control. But that discomfort is costing…
If You Build It, They Will Come (But Only If You Build the RIGHT Thing) [E239]
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a…
Health Insurance Shakeup for 2026: ACA Subsidies, Association Plans, and the HRA Strategy Shop Owners Need to Know [E203]
Thanks to our partners Promotive and Wicked File Health insurance premiums keep climbing — but 2026 could bring the biggest shakeup in years. In this episode of Business by the Numbers, Hunt Demarest, CPA with Paar Melis & Associates, breaks down what’s happening in the small-business health insurance landscape after recent ACA subsidy changes —…
A Lesson from Parkway Drive: Diamonds That Choose to Stay Coal [217]
Thanks to our Partner, NAPA Autotech Training and Pico Technology Watch Full Video Episode Episode summary Matt Fanslow pulls a lesson from an unexpected place: a Parkway Drive studio story involving Killswitch Engage’s Adam D. The band tried to force a new sound—clean vocals mixed with screams—and it just wasn’t working. The fix? Stop trying…
The Fast Track: How Paying for Speed Changes Everything [E185]
Thanks to our Partners, Shop Boss and AppFueled Standing in line for hours at Disney might not sound like it has anything to do with running an auto repair shop but Brian Walker draws a straight line between the two. In this episode, he shares how paying to fast track your experiences, whether it’s in…