Should We Encourage New Customers to Wait? [E076]

Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound Watch Full Video Episode In Our Episode Today If you’re like most service advisors, you get uncomfortable when a first-time customer wants to wait. I get it – the pressure, the packed schedule, the preference for phone control. But that discomfort is costing…

A Lesson from Parkway Drive: Diamonds That Choose to Stay Coal [217]

Thanks to our Partner, NAPA Autotech Training and Pico Technology Watch Full Video Episode Episode summary Matt Fanslow pulls a lesson from an unexpected place: a Parkway Drive studio story involving Killswitch Engage’s Adam D. The band tried to force a new sound—clean vocals mixed with screams—and it just wasn’t working. The fix? Stop trying…

The Fast Track: How Paying for Speed Changes Everything [E185]

Thanks to our Partners, Shop Boss and AppFueled Standing in line for hours at Disney might not sound like it has anything to do with running an auto repair shop but Brian Walker draws a straight line between the two. In this episode, he shares how paying to fast track your experiences, whether it’s in…