Communicating Quality Control [E075]

Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound Watch Full Video Episode If you’ve tried to implement a quality control system before and it fell apart, you’re not alone. Over 90% of shops I talk to have no documented QC process – and many who start out approached it excited… but…

Planning, Not Wishing: Part 4 — The Simple 3-Page Plan for Q1 [E238]

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a…

What is the Most Misunderstood Concept in Auto Repair? And More: December 2025 Mailbag [E216]

Thanks to our Partner, NAPA Autotech Training and Pico Technology Watch Full Video Episode Matt digs into listener-submitted questions—starting with a deceptively simple one that “freaks him out”: what’s the most misunderstood concept in auto repair? From there, the episode becomes a guided tour through the gray area between knowing what’s true and knowing what’s…