Thank You To Our Partners AutoFlow, Shop Dog Marketing, In-Bound Watch Full Video Episode In our episode today: I tackle Toastmasters’ tip number five: “relax.” Spoiler alert – that’s not actually helpful advice. You can’t just relax on command any more than you can tell an angry customer to “calm down” and expect it to…

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Thanks to our partners Promotive and Wicked File You already know how to pay your technicians, but what about everyone else? Your service advisors, your counter staff, your shop manager… how do you build a pay plan that actually motivates them to perform? In this follow-up to last week’s technician pay plan episode, Hunt Demarest…

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs Watch Full Video Episode Matt opens with a home-repair “birthday gift” project that spirals from a simple bathroom refresh into a full-blown floor/toilet/subfloor/plumbing/trim/electrical ordeal. What starts as a kind gesture turns into a week-long marathon of improvisation, problem-solving, and unexpected complications. From there, he…

Thanks to our Partners, Shop Boss and AppFueled Most shops say they “do the right thing.” Mark Lowe from Yeck’s Auto Repair went out and proved it by earning the BBB Torch Award for Ethics. In this conversation, we dig into what the award actually measures (hint: it’s way more than reviews), what the application…