The Repair Shop Role Focused on Communication – The Reservationist [E022]

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound: Our host Craig O’Neill welcomes his friend Rui Martins from Evolve AD.  Rui is a coach and trainer for our Canadian neighbors in the North.   Listeners will appreciate this conversation which is focused on a pivotal role listeners will be keen to…

The Handbook for Self-Rentals: Fair Market and Taxes [E149]

Thanks to our partners, NAPA TRACS and Promotive In this episode of Business by the Numbers, Hunt dives into the critical topic of self-rentals for shop owners. Whether you’re already renting your property to your business or just considering it, Hunt explains why paying yourself rent the right way protects your assets, ensures compliance, and…

Branding Your Shop As A Concierge Auto Repair Shop [E131]

Standing out in the auto repair industry takes more than just great service—it’s about creating an experience that keeps clients coming back. In today’s episode, we’re exploring how to brand your shop as a Concierge Auto Repair Shop, offering high-end, personalized service that goes far beyond the typical repair visit. I’m your host, Brian Walker,…

The Job Shadow and the Education Mountain [E165]

Thanks to our Partner, NAPA Autotech Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student’s unpreparedness and the broader issues within automotive education.…