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Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound: Watch Full Video Episode In this episode we explore how assumptions have the power to destroy relationships. This episode was first planned back in May of 2024 when Craig was at the HQ for the Institute of Automotive Business Excellence in Ogden…

In this episode of Business by the Numbers, host Hunt Demarest, CPA, continues the in-depth exploration of the 2024 Benchmark Report. This week, he analyzes the intricacies of shop sizes, locations, and industry trends, setting the stage for next week’s grand finale on top versus not shops. Breakdown of shop performance based on size and…

Today, we’re excited to have a special guest with us, Craig O’Neill, a seasoned communication expert. In this episode, we’ll dive into Craig’s unique approach to effective communication in the auto repair industry. We’ll explore how he defines and measures communication success, the art of creating positive first impressions, and the crucial role of clear,…

Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with ‘simpler’ problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic…