Are Your Texts Going to Spam? Save the Shop as a Contact! [E120]

You sent the inspection, and the client says nothing came through. You send it again, and still nothing. Chances are the text went out just fine and the client’s phone filed it somewhere they weren’t looking.

In this episode, I covers what iPhones and Android phones do with a first text from a number they don’t recognize, why resending doesn’t fix it, and what service advisors can do at the counter so important messages, and the links inside them, actually reach the client.

It isn’t a carrier problem!

It comes down to the simple act of having clients save your shop contact information and text number in their phone.

In this episode:

  • Why delivered is not the same as seen
  • What Apple and Google turn on by default
  • Why a second text gets sorted the same way as the first
  • The numbers behind the need for such filters, from the FBI, FTC and CTIA
  • Why link domains matter
  • A counter routine: save the number, send a contact card, name the facility, keep the thread going

This all boils down to building a communication strategy a that is based on relevance and trust with clients.

I hope you’ll find this topic immediately helpful so you can avoid cases where clients may not get the message you send them (Which was totally delivered!!!)

Sincerely,

Craig O’Neill

Watch Full Video Episode

Word of the Day: Recognize.

“To Know Again”

Referenced in this episode:

Thank You To Our Partners Autoflow, Shop Dog Marketing, InBound, and Advanced Shop Leadership

Your partner in technology, Autoflow consolidates your client interactions – before, during, and after the visit into a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Advanced Shop Leadership’s 20 groups are built for motivated shop owners who want more balance, more fulfillment, and the right peers to grow with. ASL is selective. Find out if you qualify at ASL.COACH: https://www.advancedshopleadership.com/

Contact Information

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

Automotive Field Theory with Matt Fanslow: https://mattfanslow.captivate.fm/

Business by the Numbers with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Brian and Kim Walker: https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Coach Chris Cotton: https://chriscotton.captivate.fm/

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